Practice Questions

Which Oracle CX module is primarily used for managing sales opportunities?

A. Oracle Service Cloud B. Oracle Sales Cloud C. Oracle Eloqua D. Oracle Commerce Cloud

What is the main purpose of lead scoring in Oracle Eloqua?

A. Assign revenue to opportunities B. Rank leads based on engagement and readiness C. Track service requests D. Manage customer invoices

Which feature enables a unified view of customer interactions across channels?

A. Data warehouse B. 360-degree customer view C. API gateway D. Load balancer

In Oracle Service Cloud, what is a “case”?

A. A sales forecast B. A customer support request C. A marketing campaign D. A financial record

What is the benefit of integrating Oracle CX with ERP systems?

A. Reduces marketing costs B. Improves gaming performance C. Aligns customer data with financial and operational data D. Eliminates cloud usage

Which component helps automate email marketing campaigns?

A. Oracle Sales Cloud B. Oracle Eloqua C. Oracle ERP D. Oracle SCM